Front-end Customer Support
We handle support calls to resolve general queries. Select tickets are escalated to Application Support in case of specific queries, when a different set of skills is required.
We maintain application health and help the Front-end team solve complex customer problems. We provide workarounds until solid fixes are given by Engineering support. We also deploy code/patches.
We fix bugs or issues reported by customers. Also, we develop and deliver enhancements, and add new features to the application.