KEEPING SOFTWARE IN GREAT SHAPE
Periodically monitoring and maintaining complex applications helps them stay relevant in the changing business conditions and suit corporate strategies, ensuring consistent customer experience
Application downtime has a severe impact on business revenue, in addition to affecting customers experience. Using agile processes, we provide maintenance services that help run applications with minimal downtime and ensures that business expectations are either met or exceeded.
Front-end Customer Support
We handle support calls to resolve general queries. Select tickets are escalated to Application Support in case of specific queries, when a different set of skills is required.
We maintain application health and help the Front-end team solve complex customer problems. We provide workarounds until solid fixes are given by Engineering support. We also deploy code/patches.
We fix bugs or issues reported by customers. Also, we develop and deliver enhancements, and add new features to the application.